Support
One inbox, one person reading it. Include the phone number on your account and we can usually sort it in a reply or two.
On the waitlist
If you joined the waitlist, you are on a list and nothing else: no account, and no texts until early access opens and you opt in. Email us to be taken off it, or to change the number you gave us.
Stop the texts
Reply STOP to any message from Rilo and they stop right away. START turns them back on. You can also switch them off in Settings without deleting anything.
Delete everything
Email us from any address, include your phone number, and ask for deletion. Account, commitments, messages, and proof images are gone within 30 days and we confirm when it is done.
Rilo judged my proof wrong
It happens. Send it again with a clearer shot, or tell Rilo in the thread. If it keeps being wrong about the same kind of thing, email us the commitment and we will look at it.
Lost the link
Links expire and only work once. Get a fresh one and it arrives in a second.